Responsible gaming at Zumo
We provide practical tools to help you keep gaming within limits that feel right for you. You can also find guidance on recognising concerns and getting support.
Responsible Gaming
Access is limited to eligible users aged 21 or older, or the legal age in your jurisdiction, whichever is higher.
Responsible play guidance states that players must be 18 or older and should play responsibly. The higher applicable age requirement determines whether you are eligible to use the games.
You can request a time-out or self-exclusion from the games by contacting Customer Support. A time-out cannot be reversed or shortened once applied, so the break continues for the period set when it begins.
Self-exclusion cannot be reversed or shortened under any circumstances, which prevents an early return after it is applied.
Attempts to bypass Self-Exclusion through other accounts may result in a permanent exclusion or permanent ban. This means creating another account does not restore access after Self-Exclusion.
Family members or concerned third parties may request exclusion for a User, subject to a thorough verification process.
The verification process must be completed before a third-party exclusion request is acted on. Time-out and self-exclusion are both available through Customer Support, while self-exclusion carries the permanent restriction described above.
The operating company is Kinetix Ventures, Inc. The registered address is 1201 N ORANGE ST STE 7667 Wilmington, Delaware, 19801, and the country of registration is Delaware.
Responsible gaming support resources are available at gamingaddictsanonymous.org, fcaa.org, and nfcc.org.
Do not play to win back losses. Chasing losses can lead to decisions driven by previous results rather than your current judgment.
Do not play when you are upset or after drinking. Wait until you can make decisions clearly.
- OperatorKinetix Ventures, Inc.
- Address1201 N ORANGE ST STE 7667 Wilmington, Delaware, 19801
- CountryDelaware
- Minimum age21
Use an encrypted TLS connection, and complete identity verification before a withdrawal.
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